This policy explains how La Puente Water Damage Pros handles information connected to our dispatch line at (626) 879-0276 and to this website. We keep it short and plain because the business runs on phone calls, not accounts or online forms.
If you are dealing with active water right now, call first and read this later. Nothing here slows down an emergency response.
What we collect when you call
When you phone the line, we ask for what a crew needs to help you. That usually means your name, the phone number you are calling from, the address of the property, and a description of the water problem. We may also ask about the source of the water, which rooms are wet, and whether the power is on.
If you have an insurance claim open, you may choose to share your carrier's claim details so the crew can document the job in a way that suits your file. You are never required to give us a policy number to get dispatch help. Share only what you are comfortable sharing.
- Contact details: name, callback number, property address
- Job details: type of water, affected rooms, access instructions
- Optional details: claim information, photos you choose to describe or send to the crew you are matched with
Call recording
Calls to our line may be recorded for quality and training purposes. If you do not want a call recorded, tell the person who answers at the start and they will note your request. Emergency help does not depend on whether a call is recorded.
Recordings help us check that addresses were taken down correctly and that the instructions given on the phone, such as shutting off the main water valve, were clear. They are used internally for review and training and are not published.
How we use what you tell us
We use call information to dispatch a local licensed and insured crew, to confirm the address and the scope of the problem, and to call you back if the line drops. We also use it to answer questions about a job after the fact, such as which services were discussed.
We do not use your details to build marketing lists or to contact you about unrelated offers. A follow-up call from us is about the job you phoned in about.
Who else sees your information
To send help, we pass your name, number, address and job details to the independent local crew assigned to your property. That crew uses the information to reach you and to prepare the right equipment, such as extraction units, air movers or dehumidifiers. We ask crews to use it only for that job.
We may disclose information if the law requires it, for example in response to a valid legal request. We do not sell your call details.
Website data
This site has no forms, no account sign-in and no chat box. The only action it asks you to take is to phone us. Like most websites, the hosting service may automatically log technical information such as your IP address, browser type and the pages requested, which is used to keep the site running and secure.
If you tap the phone number on a mobile device, your phone places the call and your carrier handles that connection under its own policies.
Keeping and protecting records
We keep job records and call recordings only as long as they are useful for service, quality review and legitimate business or legal needs, then remove them. We limit access to the people who handle dispatch and follow-up. No method of storing information is perfectly secure, so avoid reading out full financial account numbers on the line. We will not ask for them.
Your choices as a California resident
California law may give you rights over personal information held about you, such as asking what we hold or asking us to delete it, depending on the circumstances. To make a request, call (626) 879-0276 and say you have a privacy request. We will ask for enough detail to find your record, such as the address and the date of your call.
Changes to this policy
We may update this page when how we operate changes. The current version is always the one shown here. If you have a question about it, call the dispatch line and ask for the privacy contact. Mail-style correspondence reaches us at 1801 N Hacienda Blvd, La Puente, California 91744.